REFUND & CANCELLATION POLICY

This policy covers refunds for tournament registrations processed through the LaxID platform via Stripe, as well as LaxID platform subscriptions.

Effective Date: March 2026 · Last Updated: March 2026

Registration Refund Windows

Full Refund (100%): Cancellation within 72 hours of registration, provided the event is more than 14 days away.
Partial Refund (50%): Cancellation between 72 hours and 14 days before the event start date.
No Refund: Cancellation within 14 days of the event, or after the event has started — unless the event is cancelled by the Tournament Director.
Processing fees charged by Stripe (typically 2.9% + $0.30) are non-refundable in all cases, as they are charged by the payment processor at the time of the original transaction.

If a Tournament Director cancels an event, all registered teams are entitled to a full refund minus processing fees.
LaxID will facilitate refunds through Stripe on behalf of the Tournament Director. Refunds are typically processed within 5–10 business days.
If a Tournament Director restructures an event (reduces teams, changes format), registered teams may request a refund under the standard refund windows above.
LaxID is not the merchant of record — the Tournament Director is. LaxID facilitates the payment infrastructure but does not hold funds.

Force Majeure events include: severe weather, natural disasters, government-imposed restrictions, pandemics, facility closures, or other events beyond reasonable control.
If an event is cancelled due to Force Majeure, the Tournament Director will determine the refund amount. LaxID recommends full refunds minus processing fees.
Partial events: If an event is partially completed (e.g., pool play completed but bracket play cancelled), refund amounts are at the Tournament Director's discretion.
LaxID will assist Tournament Directors in communicating cancellation and refund information to all affected registrants.

Pro Plan ($49/month): Cancel anytime. No refund for the current billing period; service continues until the end of the paid period.
Enterprise Plan: Governed by the individual service agreement. Contact your account manager for cancellation terms.
Free Plan: No charges, no refund applicable.
If you believe you were charged in error, contact support@laxid.app within 30 days of the charge.

Contact the Tournament Director directly through the LaxID platform. The Tournament Director is the first point of contact for event-related refunds.
If you cannot resolve the issue with the Tournament Director, contact LaxID at support@laxid.app with your registration ID, event name, and reason for refund.
LaxID will review disputed refund requests within 5 business days and mediate between the registrant and Tournament Director.
For disputes that cannot be resolved, you may file a dispute with Stripe or your credit card issuer.

LaxID reserves the right to modify this refund policy at any time. Changes will be posted on this page with an updated effective date.
Tournament Directors may establish additional refund terms specific to their events, provided they do not contradict this policy.
Chargebacks filed without first attempting resolution through LaxID may result in account suspension pending review.
This policy applies only to payments processed through the LaxID platform via Stripe. Payments made outside the platform (cash, Venmo, etc.) are not covered.

Last updated: March 2026. Questions? Contact support@laxid.app